Shipping policy

Where we ship

We ship across the United Kingdom and to selected international destinations. Please note: our larger storage boxes are available for delivery within the UK only. Smaller items (such as storage bags) may be available for international delivery — available destinations and costs are shown at checkout.

Processing and dispatch times

Orders are processed within 1–2 business days. Once dispatched, UK delivery typically takes a further 2–3 business days. You'll receive a confirmation email, and tracking where available, when your order is on its way. Orders placed at weekends or on UK public holidays are processed from the next business day. During busy periods these timeframes may be a little longer.

Delivery costs

• Free standard UK shipping on orders over £50.
• For orders of £50 or under, standard shipping is calculated and shown at checkout before you pay.

Carriers

We send orders via Royal Mail and DPD, depending on the size and weight of your order and your delivery address.

Tracking

Where a tracked service is used, we'll email your tracking details after dispatch so you can follow your parcel.

Delays, missing and damaged parcels

We're not responsible for delays once a parcel is with the carrier, but we'll always help you chase it. If your order hasn't arrived within a reasonable time of the estimated window, or arrives damaged, contact us at hello@keptstore.co and we'll sort it out.

Incorrect addresses

Please double-check your delivery address at checkout. We can't be responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery (which may incur a further postage charge) or a refund for the goods.

International orders — duties and taxes

For any international deliveries we offer, you may be responsible for import duties, taxes or customs charges levied by the destination country. These are not included in your order total and are your responsibility.